Privacy Policy
Effective Date: March 25, 2026
Last Updated: March 25, 2026
The Pen App (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use The Pen App, our website at https://thepen253.com, and related services.
By using The Pen App, you agree to the practices described in this Privacy Policy.
1. Contact Information
Business Name: The Pen
App Name: The Pen App
Website: https://thepen253.com
Email: [email protected]
Address: 1720 S 7th St Suite 102, Tacoma, WA 98405
If you have any questions about this Privacy Policy or our privacy practices, contact us at [email protected].
2. Information We Collect
We may collect information you provide directly, information collected automatically through your use of the app, and information from third-party services you choose to connect or use.
Information You Provide Directly
We may collect:
- Name
- Email address
- Phone number
- Account login information
- Athlete, parent, or guardian information you choose to provide
- Team, training, scheduling, registration, or event information
- Messages, forms, support requests, and other information you submit through the app or website
Information Collected Automatically
When you use The Pen App, we may automatically collect:
- Device type
- Operating system and version
- App version
- IP address
- Device identifiers
- Log data
- Crash reports
- App usage and diagnostic information
Information Related to App Features
Depending on the features you use, we may collect information needed to operate the app, including:
- Registration and scheduling information
- Attendance or check-in information
- QR code or event-related data
- Payment or billing-related information, if applicable
- Files, photos, or other content you upload or submit
3. How We Use Information
We use information we collect to:
- Provide, operate, and maintain The Pen App
- Create and manage user accounts
- Process registrations, bookings, scheduling, and check-ins
- Communicate with users about services, updates, schedules, and support
- Improve app performance, reliability, and user experience
- Monitor and prevent fraud, misuse, and unauthorized activity
- Comply with legal obligations
- Enforce our terms, policies, and other rights
4. How We Share Information
We do not sell your personal information.
We may share information in the following circumstances:
- With service providers that help us operate the app, website, hosting, analytics, communications, payments, or customer support
- With coaches, staff, team administrators, or authorized users as needed to provide the services requested through the app
- When required by law, subpoena, court order, or other legal process
- To protect the rights, property, safety, or security of our users, our business, or others
- In connection with a merger, acquisition, financing, reorganization, or sale of assets
- With your consent or at your direction
5. Third-Party Services
The Pen App may rely on third-party tools or service providers to support functionality such as hosting, analytics, communications, crash reporting, authentication, and payment processing.
These third parties may process information according to their own privacy policies and contractual obligations with us.
6. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide the app and related services
- Maintain operational, billing, and business records
- Resolve disputes
- Enforce our agreements
- Meet legal, tax, regulatory, safety, fraud prevention, or compliance obligations
When information is no longer needed, we will delete it, anonymize it, or securely store it as required by applicable law.
7. Account and Data Deletion
You may request deletion of your account and associated personal data by contacting us at [email protected].
Where account deletion is supported in the app, users may also delete their account through the in-app account settings or other in-app deletion flow.
We will process valid deletion requests within a reasonable time, subject to any information we are required or permitted to retain for legal, security, fraud prevention, billing, or regulatory reasons.
For account or data deletion requests, contact: [email protected]
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
9. Children’s Privacy
The Pen App may be used in connection with youth sports training, teams, camps, events, and related services. In many cases, information relating to a minor may be provided by a parent, legal guardian, coach, or authorized organization representative.
We do not knowingly collect personal information directly from children in violation of applicable law. If you believe that a child has provided personal information to us inappropriately, contact us at [email protected], and we will review and address the issue.
10. Your Choices and Rights
Depending on your location and applicable law, you may have rights to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw consent where processing is based on consent
- Request information about how your data is used
To make a privacy-related request, contact [email protected].
11. Permissions
The Pen App may request access to certain device permissions when needed for app features, such as:
- Camera access
- Photo or file access
- Notifications
- Location access, if applicable
We request permissions only as needed to support app functionality.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of The Pen App after any changes means you accept the updated Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy or want to submit a privacy request, contact us:
The Pen
1720 S 7th St Suite 102
Tacoma, WA 98405
[email protected]
https://thepen253.com
